Privacy Policy
When you place an order with us, we request your name, billing address, shipping address, credit card number and expiration
date, and email address. We consider this information to be private, and we keep this information on a secure server to protect it
from outside parties. We use the information only for the limited purposes of processing your orders, administering our site, notifying
you of products or special offers that may be of interest to you (only if you select to be included on out mailing list). We do not
share your private information with anyone.
Shipping Policy
Shipping - We ship UPS and US Mail. In some cases the item you are
ordering is not in stock and may take longer to receive from the manufacturer. Crime Scene Clean-Up Store will inform you in such
cases and will give you options and time estimated for your order. Please call or e-mail to check for availability for express shipping.
Shipping sometimes cannot be added at time of order being placed by customer. Shipping prices are added when order is processed in
most cases to ensure that our customers do not over pay on shipping.
All items must be paid for by credit card at time of order being
placed.
Return Policy
Due to the nature of the products that Crime Scene Clean-Up Store provides its customers, all product returns
or cancelled orders (after they have been shipped) are subject to a 20% re-stocking charge.
This charge will be credited to your credit
card account, or will be invoiced as appropriate.
Guarantee
All items carry a 30-day money back guarantee on damaged goods. Exchanges
are at the customers expense for shipping cost unless Crime Scene Clean-Up Store is at fault. If you are returning an item due to
dislike or customer order error, there will be a 20% restocking fee applied and taken out of customer refund. In some cases if item
was a custom ordered item this guarantee may not apply. Please e-mail or call for return authorization number before mailing item
back to us. This will ensure your return or exchange is taken care of in a timely manner.
Restricted Articles
Every customer
is warned to check with local authorities on purchases of hazardous articles. It is your responsibility to comply with the law. Offers
of merchandise void where prohibited by law.
Purchase of certain items may require Crime Scene Clean-Up Store to verify the customers
credentials.
Restricted Articles * Age Certificate *
Crime Scene Clean-Up Store has that right on any and all items to have adult
signature required on receipt of goods. This is to protect our customers and their children.